Question 1

Can I leave my luggage before check-in or after check-out?

Accepted Answer

Yes. Complimentary luggage storage is available from 8:00 AM to 11:00 PM on the day of check-in and check-out. Please speak with the front desk staff upon arrival.As storage space is limited, luggage stored outside these hours will incur a fee of ¥500 per item per day. Please note that availability cannot be guaranteed.

Question 2

Can I send luggage to the hotel before my arrival?

Accepted Answer

Yes. You may ship your luggage to the hotel before your arrival.Please note the following:Please write the name used for your reservation on the shipping label so we can confirm your booking.Packages must be sent prepaid. Cash-on-delivery shipments cannot be accepted.As storage space is limited, please arrange delivery on or after your check-in date. If luggage arrives before your check-in date, a storage fee of ¥500 per item per day will apply.

Question 3

Can I ship luggage from the hotel?

Accepted Answer

Yes. Luggage delivery services are available through our partner service.For more information, please visit:https://airporter.co.jp/ja/

Question 4

Could you tell me about the rental items?

Accepted Answer

KitchenRice cooker, hot plate, toaster, additional tableware and cutlery, basic cooking seasoningsBeddingExtra pillows, additional duvets, blanketsOther ItemsHair styling irons (curling / straightening), iron, trouser press, phone chargers, power converters, luggage scale, nail clippers, baby chair, bed guard, baby tableware, wheelchairIf you require any of these items, we recommend contacting the hotel in advance, as quantities are limited.

Question 5

Are there any rental items available for Muslims?

Accepted Answer

Yes. The hotel offers several items for Muslim guests, including:Dedicated cooking utensils (knife, cutting board, tableware)Prayer matsQibla compassAs quantities are limited, we recommend requesting these items in advance.contact the facility in advance as numbers are limited.

Question 6

Do you have baby supplies available?

Accepted Answer

We have it available.・Bed guard・Baby chair・Baby tableware*Numbers are limited, so please contact the hotel in advance if you require one.

Question 7

Is there a coin laundry?

Accepted Answer

There is a coin laundry on the 3rd floor of the hotel (detergent is free) that is available 24 hours a day.

Question 8

Are there any currency exchange machines?

Accepted Answer

There are no foreign currency exchange machines available in the hotel. Please ask a member of staff for the nearest location.

Question 9

Is there a breakfast service/restaurant?

Accepted Answer

Our hotel does not offer breakfast, a restaurant or room service.There are convenience stores and restaurants in the surrounding area. Please feel free to ask our staff for more information. We also recommend cooking in the kitchen in your room. Simple seasonings are also provided, so please ask our staff if you would like some.

FAQ